Recently, Epsilon experienced a data breach. The hackers accessed thousands of subscribers personal identifying information. One customer of Epsilon’s services, Value City Furniture, has begun to notify its customers of the data breach. Here is the breach notification email from Value City Furniture’s credit card administrator, World Financial Network National Bank:
From: WFNNB – Value City Furniture Credit Card
Subject: Important information about your Value City Furniture credit card account
This email was sent to you by World Financial Network National Bank (WFNNB). WFNNB issues your Value City Furniture Credit Card account.
Dear Valued Customer,
Our email service provider, Epsilon, has notified us that their email
files have been accessed without authorization. We regret to inform you
that your email address and/or your name may have been included in this
compromised email file. Please be assured that no financial information or
other personal information of yours was accessed or affected in any way.
As a result of this incident, you could receive some spam email messages.
We sincerely apologize for any inconvenience that this may cause you. For
your protection, it is important that you always be cautious when opening
email links or attachments from unknown email senders. Remember, we would
never ask you to supply or verify sensitive personal or financial
information via email; only provide this type of information through a
Again, we apologize for any concern; your security and privacy are very
important to us. If you have any questions or need further assistance,
please call the credit card Customer Service center at the phone number
listed on the back of your credit card.
Head of Customer Service
(C) 2011 World Financial Network National Bank